Privacy and cookies


Clachaig takes your personal privacy interests seriously and has adopted this Privacy Policy to ensure that you are fully aware of your privacy with regard to your interactions with Clachaig Inn and associated businesses. As you would expect in an ever changing world, we will keep this Privacy Policy under constant review and may update it or vary it from time to time.

The Information we collect and hold

We do not collect specific data about you when you visit our web site unless you specifically provide this, such as by making a direct enquiry, signing up to our newsletter, or by placing a booking.

We do collect and hold data when you use a contact form or send us an email, register to receive our email newsletter, make a purchase or submit and online enquiry or accommodation booking. This information is required for internal record keeping and customer communications.

By submitting personal details to us via our website you are consenting to the use of those details for the purposes of identifying you as a unique user. Your details are securely stored on our accommodation booking systems, our email database and with our external email management provider, Constant Contact.

Where you have provided us with your explicit permission we may send you news, content and business information we think relevant to you. This content may include general news, blogs, web site links, promotional offers, news about upcoming events about Clachaig’s accommodation and products, and those of our associated businesses, such as Clachaig Holidays, The Grog & Gruel, and Glencoe Studio Gallery.

Our policy is to ask for, or collect and store only the business and personal data necessary for conducting business purposes and for relevant record keeping. We ask our customers, contacts and suppliers to only share personal data where it is strictly needed for those purposes.

Use and Sharing of Data

We will not use your information submitted via our website for any other purpose if you have not indicated that you are happy for us to do so. We will not pass your contact details to any third party for any use without having first received your explicit consent apart from our service providers who operate elements of our service and process data on our behalf.

Examples of these service providers are:

Accommodation booking at Clachaig Inn:
Our Property Management Software providers, Avon Data.

Accommodation booking at Clachaig Holidays:
Our Online Booking Software providers, Supercontrol.

Email newsletters:
Our CRM software providers, Constant Contact.


Like most web sites, we do note and save information such as time visit, pages visited, length of visit and content viewed when you visit our website. This information is used to provide more relevant services to users. Cookies do not collect any personal information about you or data that can be used to identify you.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies, usually by modifying the settings in your browser.

Contact for more information regarding your privacy

If you require any further information about your privacy in relation to Clachaig Inn, Clachaig Holidays or The Grog & Gruel, or have any concerns over the way we hold and use your data then please contact Ed Daynes via email [email protected]